Shipping policy

Shipping

All orders are processed within 5–15 business days after payment has been received.

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Shipping Destinations

We currently ship to selected countries within the European Union.

Shipping availability for your destination will be displayed at checkout. At this time, we do not ship to countries outside the European Union.

Estimated Delivery Times

European Union: 5–15 business days

Delivery times are estimates only and may vary due to carrier delays, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated during checkout based on your destination.

Lost or Delayed Packages

If your package appears significantly delayed or lost, please contact us at hialexxandra@gmail.com, and we will assist you in resolving the issue with the shipping carrier.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order.

Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.

Contact

Customer Support: Alexandra N.
Email: hialexxandra@gmail.com