Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused and undamaged. Books and other products must be returned with any original packaging or included items where applicable. You will also need your receipt or proof of purchase.
To start a return, please contact us at hialexxandra@gmail.com before sending anything back. We will provide you with instructions on how and where to return your order.
Items sent back without first requesting a return may not be accepted.
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.
You can contact us with any return-related questions at hialexxandra@gmail.com.
Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.
Please include your order number and, where possible, photographs showing the issue. We will review the situation and arrange an appropriate solution.
Personalized Items
Personalized or custom-made items cannot normally be returned unless they arrive damaged, defective, or incorrect.
This does not affect any rights you may have under applicable consumer protection laws.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the eligible item you received and place a new order separately.
European Union 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason, subject to any exceptions provided by applicable law.
To exercise this right, please contact us at hialexxandra@gmail.com within the 14-day period.
Returned items must be sent back in accordance with the applicable return requirements. Unless otherwise required by law, you are responsible for the direct cost of returning the goods.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hialexxandra@gmail.com.